Shipping & Returns
Usually we use DHL, Fedex: It is really fast and you can track online anytime. Normally, it takes only 2-4 working days from HongKong to main cities in the world.
2,Shipping Methods and time
We ship to worldwide main cities that have DHL, Fedex, or UPS Express service.
You can choose appropriate sculpturing and shipping methods to meet your need, the cost may different according to different priority.
At present, we offer 3 sculpturing and shipping methods for you to choose:
1, ships within 2-3 weeks.
2, ships within 15 days
3, ship within 10 days
4, ship within 5 days rush order, no proofs.
For example, if you choose "ships within 10 days" on 1 Dec, then we will arrange to complete your order and send out by DHL before 11 Dec. and usually, you may expect to get it 2-4 days later.
3,Shipping Damage Claims - 100% Free Redo
All merchandise is carefully packaged for shipment. If you get the package with dirty and broken overwrap, Please open and check in front of the courier, if the doll is damaged, please send us photo and we will arrange Free Redo(Digital photos of damaged product is necessary for our damage claims, Proofs must be sent to us within 24 hours after you get it).
4,Refund and Return:
The figurines are handmade and intricately crafted, capturing a likeness based on pictures provided. They are not an exact copy or replica of the person on the photo (we promise at least 70-90% similar). The final product may be slightly different from the picture shown since they are all 100% handmade and unique.
Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking... refund and return base on the following conditions:
A, You may cancel your order and get full refund before we begin to custom made your bobbleheads and show you the first proofs.
B, Once we begin your order, and show you the proofs, only 60% of total payment refund if you want to cancel your order - please understand that, it is a special Merchandise that we custom made for you.
C, We do care about your experience to order online with us, now, you can be protected by our " "0" risk order online policy " -- If you find it not as described when you get your package in hand within 24 hours, you can send it back to us (customer is responsible for return shipping), and get refund after deducting the freight we paid.