Shipping & Returns Policy

Last Updated: November 2, 2026

At ProBobble, every custom bobblehead is individually handcrafted based on your photos and design instructions. Please review our shipping, production, cancellation, and refund policies before placing an order.

1. Shipping & Delivery

All our custom bobbleheads are handcrafted in Shenzhen, mainland China, and shipped directly from China to customers worldwide via DHL, FedEx, or UPS Express.

Shipping Rates:

• Flat-rate shipping: US$19 per order, regardless of destination or quantity.

• Free shipping on orders over US$500.

• Import duties and customs clearance fees are covered by ProBobble. Customers are not required to pay additional import duties upon delivery.

International express shipping typically takes 2–5 business days after dispatch. Delivery to remote areas or shipments undergoing customs inspections may take longer.

Tracking information will be provided once your order ships.

2. Production Time

We offer the following production options:

• Standard: Approximately 2–3 weeks.

• 15-Day Production: Approximately 15 days.

• 10-Day Rush: Approximately 10 days.

• 5-Day Rush: Approximately 5 days , without proofs.

Production begins after payment and receipt of all required photos and customization details.

Production times do not include international shipping. Customer-requested revisions or delayed proof approvals may extend the schedule.

Delivery dates are estimates unless expressly confirmed in writing. For weddings or other time-sensitive events , please contact us before ordering.

3. Proofing & Approval

For orders that include proofing, we provide progress photos for customer review and approval.

Reasonable modifications within the original design requirements are available during the proofing process.

Once a proof is approved, we proceed to the next production stage . Changes requested after approval may require additional time or charges .

5-Day Rush orders do not include proofs.

4. Order Cancellations

Because our products are individually customized :

• Before production begins: Full refund.

• After customization or sculpting begins, but before shipping: Generally 50% refund to cover work and materials already used.

• After shipping: Orders cannot be canceled and are subject to our return policy.

If we cannot fulfill your order, we will provide a full refund .

These conditions do not limit applicable consumer rights.

5. Returns & Refunds

As all custom bobbleheads are made specifically for each customer, we generally cannot accept returns for changes of mind, minor handmade variations, or customization details approved by the customer.

However, if your item arrives damaged, defective, incorrect, or materially different from the approved design, please contact us , preferably within 7 days of delivery .

Please include your order number and clear photographs of the issue.

After reviewing the claim, we will offer an appropriate resolution, which may include:

• Free repair or replacement.

• Partial refund.

• Full refund where appropriate.

If a physical return is required due to our error or a confirmed defect, ProBobble will cover reasonable return shipping costs and provide return instructions.

For other returns accepted by exception, any applicable return shipping costs will be disclosed and agreed upon in advance.

The suggested 7-day reporting period does not restrict statutory consumer rights.

6. Shipping Delays & Lost Packages

We make every effort to meet our estimated production and delivery schedules.

However, customs inspections, carrier delays, severe weather, and other unforeseen circumstances may affect delivery.

If your package is significantly delayed or lost , please contact us . We will investigate with the carrier and work with you on an appropriate resolution , including a replacement or refund where applicable.

7. Refund Processing

Approved refunds are normally processed within 5 business days and issued to the original payment method .

The time required for the refund to appear in your account depends on your bank or payment provider.

If a carrier unexpectedly charges you import duties or customs clearance fees , please contact us with the official receipt. We will arrange reimbursement of charges that should have been covered by ProBobble.

8. Contact Us

For questions about shipping, production, cancellations, returns, or refunds, please contact:

ProBobble.com

Email: service@probobble.com

Website: https://www.probobble.com

Contact Us: https://www.probobble.com/contact_us.html

We are committed to transparent pricing, quality craftsmanship, and fair customer service.

Nothing in this policy limits consumer rights provided by applicable law.