Shipping, Cancellations, Returns & Refunds

At ProBobble, every custom bobblehead is individually made according to the photos and customization details provided by the customer. Please review the following information about production, shipping, cancellations, returns, and refunds before placing your order.

1. Shipping & Delivery

We primarily ship orders via DHL, FedEx, or UPS Express, depending on the destination and service availability. Tracking information will be provided after your order has been shipped.

Express delivery typically takes approximately 2–4 business days to most major cities after dispatch.

Please note that shipping/transit time is separate from production time. Actual delivery times may vary depending on the destination, customs clearance, local holidays, weather conditions, and carrier delays.

2. Production Time

Each ProBobble figurine is individually customized and handmade. We offer several production options to accommodate different deadlines:

• Standard Production: ships within approximately 2–3 weeks
• 15-Day Production: ships within approximately 15 days
• 10-Day Rush: ships within approximately 10 days
• 5-Day Rush: ships within approximately 5 days; proofing is not available with this option

Production time refers to the approximate time required to complete and dispatch your custom order. It does not include shipping/transit time.

For example, if you place an order on December 1 and select 10-Day Rush production, your order is expected to be completed and dispatched around December 11. Express delivery normally requires an additional 2–4 business days.

If you need your order for a specific event or date, please let us know when placing your order.

3. Proofing & Approval

For orders that include proofing, we will provide proof photos during the production process for your review.

You may request reasonable adjustments before approving the proofs. Once a proof is approved, we will proceed to the next production stage.

Please carefully review the design, facial features, colors, clothing, accessories, text, and other customized details before approval.

5-Day Rush orders do not include proofing due to the accelerated production schedule.

4. Order Cancellation

Before Production Begins

You may cancel your order for a full refund before we begin customizing your bobblehead and before the first proof has been provided.

After Production Begins

Once customization has begun and the first proof has been provided, the order is considered to be in production.

If you choose to cancel at this stage, we will refund 50% of the total order amount. The remaining 50% covers the design work, materials, and craftsmanship already invested in your personalized order.

5. Returns & Refunds

Because our bobbleheads are personalized products made specifically for each customer, we do not accept returns for change of mind or for reasons unrelated to a product defect or an error in the confirmed customization.

Each figurine is individually sculpted and painted by hand. Minor variations in sculpting, painting, color, and other handcrafted details are normal characteristics of handmade products and are not considered defects.

If the product you receive is materially different from the approved proofs or confirmed order specifications, please contact us within 7 days of delivery and provide clear photos showing the issue.

After we review and confirm the issue, we will provide an appropriate resolution, which may include a replacement or a return for refund.

For 5-Day Rush orders without proofing, we will evaluate any reported issue based on the photos and customization details confirmed when the order was placed.

6. Damaged or Incorrect Orders

Every order is inspected and securely packaged before shipment.

If your product arrives damaged, or if you receive an incorrect product, please contact us within 7 days of delivery and provide clear photos of the product and packaging.

For shipping damage, please also provide photos of the shipping box and any visible damage to the outer packaging.

Once the damage or order error is confirmed, we will arrange a replacement at no additional product or shipping cost to you.

Please keep the product and original packaging until the claim has been reviewed.

7. Contact Us

If you have questions about production time, shipping, proofing, cancellations, returns, or refunds, please contact us:

Email: service@probobble.com
Website: www.probobble.com

We will review your request and assist you based on the order details and the policies above.